Engaging in small talk may appear trivial, but its impact can be substantial. Small talk serves as a gateway to building or deepening connections, unveiling unexpected common interests, and showcasing warmth and empathy, reinforcing our personal reputations. Within this realm, one particular phrase stands out, embraced by individuals adept at small talk – “Tell me more.”
Matt Abrahams, a Stanford lecturer and communication expert, reminisces about the influence of his mother-in-law’s exceptional manners and interpersonal skills. Her frequent use of the phrase “Tell me more” left a lasting impression on him and the people she conversed with.
“Tell me more” embodies a support response, an expression that validates and encourages the other person to share. In contrast, a “shift” response redirects the conversation back to oneself. The art of effective communication lies in striking a balance between the two, acknowledging others while also sharing our experiences.
The power of “Tell me more” lies in its ability to facilitate genuine dialogue. When someone shares an experience or thought, responding with phrases like “What excited you about that?” or “How did you feel when that happened?” allows the conversation to delve deeper, providing insights into the speaker’s perspective.
By embracing support responses and valuing others’ narratives, we enhance the quality of our interactions. Small talk, often overlooked, holds immense potential for forging meaningful connections and enriching our understanding of the world.