As Petco endeavors to rival online giants Chewy and Amazon, its emphasis on leveraging its 1,500 physical locations is facing a challenge. The company’s cost-cutting measures are diminishing the appeal of many stores to customers, potentially compromising the safety and well-being of the animals in their care.
In its bid to compete with online powerhouses like Chewy and Amazon, Petco has highlighted its vast network of 1,500 brick-and-mortar locations. However, recent cost-cutting initiatives within the company are raising concerns about the impact on the in-store experience for customers and the safety of animals under their care.